Tech

What Is Hosted PBX VoIP?

20 Jan , 2018  

It is of extreme importance that businesses are in the know of the latest communication technology if they are to remain viable and competitive. One of such communication technology with a lot to offer businesses is the Hosted PBX VoIP system; in this article, you would be furnished with everything that is there learn about the system.

Hosted PBX VoIP System Defined

The technical definition of Hosted PBX VoIP systems is not so far off from that of conventional phones hardware- Private Branch eXchange (PBX). Though providers of this service seem not to be united in their definition in an attempt to distinguish their offering from the competition, the system still remains a telephone switchboard. But unlike traditional Private Branch eXchange hardware, they are not kept with the user, rather, they remain with the service provider; in the providing of PBX VoIP service from a remote location lies the technical concept of hosting. Usually, the user is linked to the remote PBX VoIP eXchange device with an IP.

What You Stand To Gain from Hosted PBX VoIP

Lower maintenance costs –

Now as a client to a host, you get to leverage on the advantage of the host spreading cost across several users; you get to miss out on this if you kept a PBX system on your own; this is because a host incurs the same maintenance cost with a user using a PBX hardware system. For a host, since he services several users, this cost can be spread; and if you are a user on the service log of the host, you also share from the benefit in form of reduced maintenance charges.

Better infrastructure –

Many PBX host usually invest massively in their infrastructure in a bid to provide users with reliable quality hosting service; so users of hosting service enjoy better VoIP experience than the average user of traditional PBX hardware systems whose infrastructure are very simple and cheap.

Scalable technology –

PBX VoIP systems have broad applications. Most times a host is keen on providing the whole spectrum of the service in other to accommodate users with different needs. To this end, you would find many hosts designing their PBX VoIP service packages to be very flexible so that if a user needs a different communication procedure due to changes in the need and elements of their business, they can easily adapt the system.

Risks of Hosted PBX VoIP

Just like every other communication technology, the system has its downsides too. So if you are going to a Hosted PBX VoIP service, you must be ready to cope with the following challenges

Uncontrolled, unexpected downtime –

As a user of hosting service, a sudden hitch on the host’s system affects you; you could suffer periods of prolonged service disruption if the problem with the host’s system persists.

Indirect control over specific settings – using a hosting service is entrusting the communication system of your organization to a third party. So, where you have issues with the system, it is not in your hands to immediately effect a change by tweaking something in the communication system’s setting, you would have to wait for your host and work at their pace no matter how hurried you are.

Issues with transparency –

With securing a hosting service, you could compromise the security of your call platform especially if it is of proprietary they interest. Your host has access to every call or voicemail you receive, you never can tell what they could do with the information they get from your contacts.

On the whole, there are several gains with securing a hosting service but you can only harm your business if the hosting service is nothing to write home about. It is expedient that in the quest to get better VoIP service than your traditional PBX hardware systems can offer, you don’t fall into wrong hands.

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