In a time when businesses are cutting down their costs of operations to improve their profits, there is one question that many people ask – is a receptionist still essential? There are now alternatives that promise to be more cost-effective, such as greetly.com, a sign-in app that works very much like an actual receptionist. But, will such innovations work to make visitors feel safe and welcomed? Continue reading and we’ll try to find an answer to this question.
Especially in the case of big offices and corporate headquarters, a receptionist is indispensable. In fact, in one article from Forbes, the author notes that a clueless receptionist today can lead to a bankrupt business tomorrow. This is basically because the receptionist is the one who welcomes and bids farewell to visitors. It plays a major role in the image of the company and the emotions of the visitors.
However, in an effort to cut down on costs, many companies have decided to let go of the human receptionist. There are new technologies that can take over their role, or even perform the roles in a manner that is better.
These days, many companies are no longer looking for traditional human receptionists. Instead, they are looking for digital receptionists. The latter will provide an advanced way of receiving visitors in the office and directing them to the contact persons. A normal process will work like this. Using a tablet, the visitor will sign in. they will leave their names, signatures, and a photo will be taken. They will also input the name of the person they are visiting. The person will be automatically notified. The technology will also issue visitor badges for proper identification.
The best thing about a digital receptionist is the fact that the company will be able to enjoy huge savings, especially in the long run. Even the initial cost of acquiring the program does not hurt the pocket, making it an ideal solution even for small businesses. You won’t have to think of giving a human receptionist monthly salary and incentives.
More so, a digital receptionist is also beneficial because it speeds up the process of receiving visitors. There is no human interaction, but things will proceed seamlessly, especially when the visitors understand how the process works.
Compared to not having any receptionist at all, a digital platform is better because it provides visitors with a feeling of security. It will also be easy to monitor who came to the office since the pictures will be taken.
With a digital receptionist, it will also be easier for the business to establish a positive brand image. Job applicants and potential clients who experienced the digital receptionist will surely be impressed.
At the end of the day, yes, a receptionist is still essential. However, it should be pointed out that it does not necessarily have to exist in the form of an actual person. It could be in the form of a virtual technology, such as a digital receptionist.